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Upscale and very clean. Theater was spacious between rows. Recliner seats have a tray with a cupholder, menu QR and service button. I was here at 3pm on a Wednesday and it was deserted. I was the only person in the theater when I ordered popcorn, candy and a soda. Order quickly arrived without the candy. Not a biggie but I felt bad making them go retrieve it. I wish there was the option to order certain quick items (like the ones I got) at a concession stand instead of via a server. Had to pay the 18% automatic gratuity on basic theater snacks. I also wish that the seats would stay static in whatever position you want them. Or at least not move as easily as they do. Every time I budged the seat position would change and I'd have to re-position it back to how I wanted.
My wife & I ventured out to this location on a Friday evening. We walked in and were quickly greeted and assisted. Our movie was a little pricey however its been a while since we have been to a movie theater. We were 10 minutes early for seating, so we had a seat in the lobby. This place had plenty of comfortable seats. A bar area for those who might want a beverage before entering the actual seating for the movie. Time to seat: we walked down a long dark but barely lit hallway. This kind of set the tone for a great experience, in my opinion. We walked into our movie area and easily found our seat because it's marked with numbers. The seats are comfortable and lays back. There was a hand rest with a button for service and barcode for the menu they offer. Movie show: The screen was vibrant and early seen. The sound was a bit loud, but overall, it worked for the movie we were viewing. Leaving: We exited our location after the movie to use the restrooms. The restrooms are spacious & clean. Walking out into the hall to exit, the manager asked if we enjoyed our movie & staff as well. Enjoyed the hospitality/ customers. We will definitely be back...
Unfortunately this experience was not very good. We first ordered an appetizer at the bar. The mozz cheese sticks were served cold as well as the marinara for dipping. In the theater it was the same. Our burger and fries were also served cold. We asked 3 times for a glass of water for my son. And they automatically charge 18% gratuity so there is no incentive for better service or food. Next time we'll definitely pick another movie theater instead.
Movie goers beware!!! Absolute worst movie experience ever. Horrific service. Drinks came an hour and a half into the movie. Despite us reminding them three times. Food delivered after 45 mins. Complained to manager and he was the rudest person I've ever met. No attempts to rectify the situation. Just said they are understaffed. Rudely walked away when trying to give him feedback. Many people complaining but the theater just collecting everyone's money and not caring at all about the customer experience. DO NOT GO TO THIS LOCATION. YOU WILL REGRET IT!
They just turned me away for bringing in my own water. Texas law prohibits discriminatory practices against necessity of life requirements. They did not offer any suggestions to possibly use their water fountain to fill it or any other ways to make our experience successful. Management came up and did not care whatsoever why we requested a refund. I will absolutely never go back to Studio Movie Grill and will let people know of my experience here. There are WAY too many other options. Terrible customer service. They’re all there just for a paycheck, which will not last much longer at this rate.